{"id":196880,"date":"2025-11-21T15:08:21","date_gmt":"2025-11-21T14:08:21","guid":{"rendered":"https:\/\/efecomunica.efe.com\/?p=196880"},"modified":"2025-11-22T02:08:28","modified_gmt":"2025-11-22T01:08:28","slug":"telefonica-movistar-mexico-ensures-service-availability","status":"publish","type":"post","link":"https:\/\/efecomunica.efe.com\/en\/telefonica-movistar-mexico-ensures-service-availability\/","title":{"rendered":"Telef\u00f3nica Movistar M\u00e9xico ensures service availability and operational continuity for all customers nationwide"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Statement issued by the company (Announcement)<\/span><\/p>\n<h1><span style=\"font-size: 16px;\">Telef\u00f3nica Movistar M\u00e9xico informs the public of the current status and continuity of its services across the country for all customers, including individuals and businesses.<\/span><\/h1>\n<div>\n<ul>\n<li style=\"margin-top: 12pt; margin-bottom: 12pt; text-align: justify;\">The Company continues to deliver its public telecommunications services in a consistent and uninterrupted manner. All customers are being served through its network operations, commercial teams, and customer-care channels, while the Company remains fully compliant with its contractual obligations. Ensuring network connectivity, service quality, and operational continuity for millions of users remains its top priority.<\/li>\n<li style=\"margin-top: 12pt; margin-bottom: 12pt; text-align: justify;\">In this context, Telef\u00f3nica Movistar M\u00e9xico confirms that all customer-care channels and digital platforms remain fully operational, providing timely and effective support.<\/li>\n<li style=\"margin-top: 12pt; margin-bottom: 12pt; text-align: justify;\">The Company reaffirms its commitment to transparency, accountability, and the continuous provision of its services, honoring the trust placed in it by its customers.<\/li>\n<\/ul>\n<p>For more information, customers may contact the Company through its official customer-care channels or visit Telef\u00f3nica\u2019s various brand platforms in Mexico.<\/p>\n<p><strong>About Telef\u00f3nica Movistar M\u00e9xico<\/strong><\/p>\n<p>Telef\u00f3nica Movistar M\u00e9xico serves more than 23.5 million customers in the country and is part of Telef\u00f3nica Hispanoam\u00e9rica, one of the leading telecommunications service providers in the region. Operating under the Movistar brand, the Company offers fixed broadband connectivity \u2014 including FTTH solutions \u2014 as well as 4G and 5G mobile services, in addition to a broad portfolio of digital services reaching 66 million residential and business customers across the region. Telef\u00f3nica Hispanoam\u00e9rica operates in Mexico, Colombia, Venezuela, and Chile.<\/p>\n<p>Visit our <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=HhURcuEysWK-R6xFP_82a6OhLixP7t9s5qYOI3t64oRG5TN0xFNpbyHvcXeiYr-XZ-hogH-82Dywej8l-IVXRlo2AKJ50rKtv3a501FBoGgueghEP8yG6oTflkD_paOo3BdI4sntrkb4Pdicp59bRQ==\" target=\"_blank\" rel=\"noopener\">Press Room | Telef\u00f3nica MX<\/a><br \/>\n<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=C4QJOsuL5Gm8VE4ad6WqPnAcbx7QgMYZ6wLa3ritTbMxxxlxAYxKgnPsRBySxUAC3SVTSqx__pjgjiOp5VqkqOKKtPXV1pRD-WHWGAMtLis-kyDsl5hAx17iMX54864DiSskTkkFHdF7uzZYGPH81A==\" target=\"_blank\" rel=\"noopener\">Join our Press Chat<\/a><br \/>\nFollow us on social media: <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=FmEI_tZEqqUMTt2y8-9bSww4oJF-lBbyZcm2vc2auUfIJfhxs5xfm37bew_YgUfQJRk3hQbdgK8-l-lpfCa0JbX7NYt_YqP3KSY29HbdYUM=\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>, <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=Gz7jHEK-spzU5CGWNoMpaVRQnbnnVxuqq-UxlTw8JhM8-aYFhLlblTlTF9AqAVxXGuuF2mNAA58huv_seF3e7g==\" target=\"_blank\" rel=\"noopener\">X<\/a> and <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=r8KIHTLfcPa1ADSXET0zxYsatazcPTeBmjQ0uUjYm1Jo8rIAi_usSmvUi3yM-W7SNwAnY45-2nxrsomqipHI_E-qtLySQEE6VjOtBeq_vFfogbqdjuxiSc-xlmzk8dCT\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a><\/p>\n<p><strong>Press contacts:<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"max-width: 50%; width: 50%; min-width: 50%;\">Telef\u00f3nica Movistar M\u00e9xico<\/td>\n<td style=\"max-width: 50%; width: 50%; min-width: 50%;\">Public Relations Agency<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Corporate Communications<\/td>\n<td>Miranda Partners<\/td>\n<\/tr>\n<tr>\n<td>M: <a href=\"mailto:prensamx@telefonica.com\" target=\"_blank\" rel=\"noopener\">prensamx@telefonica.com<\/a><\/td>\n<td>M: <a href=\"mailto:telefonica@miranda-partners.com\" target=\"_blank\" rel=\"noopener\">telefonica@miranda-partners.com<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><img \/><i><span style=\"font-weight: 400;\">AGENCIA EFE S.A.U.,S.M.E. shall not be liable for any information contained in this message and assumes no responsibility towards third parties in relation to its contents, being expressly exempt from any liability that the author may have in relation to the information in question. Agencia EFE reserves the right to distribute the press release on the news wire, or to publish it on EFE Comunica.<\/span><\/i><br \/>\n<img \/><\/p>\n<\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Statement issued by the company (Announcement) Telef\u00f3nica Movistar M\u00e9xico informs the public of the current status and continuity of its services across the country for all customers, including individuals and [&hellip;]<\/p>\n","protected":false},"author":198164071,"featured_media":48434,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[125518],"tags":[],"class_list":["post-196880","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-globenewswire-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Telef\u00f3nica Movistar M\u00e9xico ensures service availability and operational continuity for all customers nationwide<\/title>\n<meta name=\"description\" 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