{"id":217245,"date":"2026-04-02T15:05:54","date_gmt":"2026-04-02T13:05:54","guid":{"rendered":"https:\/\/efecomunica.efe.com\/?p=217245"},"modified":"2026-04-06T13:16:48","modified_gmt":"2026-04-06T11:16:48","slug":"qualitas-scales-agentic-ai-for-end-to-end-claims-resolution-with-soundhound-ais-ai-agent-platform","status":"publish","type":"post","link":"https:\/\/efecomunica.efe.com\/en\/qualitas-scales-agentic-ai-for-end-to-end-claims-resolution-with-soundhound-ais-ai-agent-platform\/","title":{"rendered":"Qu\u00e1litas scales Agentic AI for end-to-end claims resolution with SoundHound AI\u2019s AI Agent Platform"},"content":{"rendered":"<p>Statement issued by the company (Announcement)<\/p>\n<h2>Leading auto insurer adopts agentic AI for operations in Mexico following contact center success, with a 150% increase in call volume handled by AI<\/h2>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>SoundHound AI<\/strong>, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, and <strong>Qu\u00e1litas<\/strong>, a leading Mexican auto insurance company, today announced that the insurer has uplevelled its customer service operations by deploying SoundHound\u2019s agentic AI platform. The transition promises to deliver further gains in call containment, resolution efficiency, and improvements to the overall customer experience.<\/p>\n<p>Qu\u00e1litas\u2019 adoption of agentic AI builds on a partnership that began in 2022, when the insurer first introduced the conversational AI platform to automate high-volume customer inquiries. Since then, SoundHound\u2019s AI-powered platform has supported critical insurance use cases including roadside assistance, broken glass claims, theft reports, and service coordination such as ambulance dispatch.<\/p>\n<p>As customer demand and call complexity increased, Qualitas has now expanded and upgraded its implementation to leverage SoundHound\u2019s next-generation agentic AI, enabling more natural conversations and leveraging sophisticated reasoning to increase call containment, minimize human escalations, and improve end-to-end resolutions for customers.<\/p>\n<p>Today, SoundHound\u2019s AI agents\u00a0<strong>support an average of 100,000 monthly calls \u2013 up 150% from 2022 \u2013 <\/strong>handling a majority of customer requests end-to-end including:<\/p>\n<ul>\n<li>More than 74% of car assistance requests<\/li>\n<li>Over two-thirds of partial theft requests<\/li>\n<li>More than three-quarters of broken glass claims<\/li>\n<li>Over 80% of interactions successfully capturing a policy number<\/li>\n<\/ul>\n<p>The deployment significantly reduces the need for human agent involvement, speeding up claims processing and minimizing follow-up calls, allowing Qu\u00e1litas\u2019s human agents to focus on more complex, high-value interactions while AI manages routine inquiries.<\/p>\n<p>&#8220;At Qu\u00e1litas, our first priority is ensuring that our customers have a seamless experience, especially during the stressful moments following an accident or roadside emergency,&#8221; said <strong>Juan Carlos Ch\u00e1vez Cure\u00f1o, Director of Claims Customer Service at Qu\u00e1litas<\/strong>. &#8220;By leveraging SoundHound\u2019s agentic AI, we\u2019re able to resolve more requests faster, improve the quality of each interaction, and scale our operations efficiently as demand continues to grow..&#8221;<\/p>\n<p>\u201cWith agentic AI, Qu\u00e1litas is moving beyond basic automation to deliver more intelligent, outcome-driven customer interactions,\u201d said <strong>Michael Anderson, Executive Vice President of Enterprise AI at SoundHound AI.<\/strong> \u201cThe result is a more seamless experience for customers, while enabling human agents to focus on complex or sensitive situations that benefit from white-glove, personalized support. This expanded partnership shows how working with the right AI partner allows the technology to evolve over time and drive meaningful impact for both the business and its customers.\u201d<\/p>\n<p>The partnership&#8217;s expansion underscores the increasing demand for sophisticated conversational AI solutions in the insurance sector, where companies are seeking to automate processes and free up human agents to focus on complex, empathetic interactions.<\/p>\n<p>For more information about SoundHound AI\u2019s solutions for the enterprise, visit <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=I3ad4-u7KpaAqipGXRiGW_vFg6GzBx1Fd3Yxf47IAMggwJZWgUxXQESDdc5fkpqrrgOIVWg1IawIT1Pdch6-cQ==\" target=\"_blank\" rel=\"noopener\"><u>soundhound.com<\/u><\/a>.<\/p>\n<h2>About SoundHound AI<\/h2>\n<p>SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound\u2019s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company\u2019s various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to power millions of products and services, and process billions of interactions each year for world-class businesses.<\/p>\n<pre><strong>Media Contact:<\/strong>\r\nFiona McEvoy\r\n415-610-6590\r\n<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=ER52CmavyOdWS2Sr4izrVNvbn1sSudVNBATiH0PLzfWoytVQLc3hCTjpAxaKmq7nB6LV7WFNa32GBpwK-OwnsA-M2CqO0IngMoRIXpzAhn8=\" target=\"_blank\" rel=\"noopener\"><u>PR@SoundHound.com<\/u><\/a><\/pre>\n<p>A photo accompanying this announcement is available at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=ozE8FKMNASeDy6INhrn9qU4Gwsa-PdVsGYZt3ReYZoAzcHP_EWyBcvcR30Of480HfVdFHe8iyN5AdDHEjHFPHygAZifeOwgvQvbDoBmBqtZb2J3pq3N3kqp5JMD5MgVApog2iX3OFxopJBHYWhotfFQwgz6HBk9MvZkhEemlj8buQxKe_tXtp2h6nzbuv6lsBCvMMQGIIuDmKw7_dxwVSyitXwlU09B6iE8RhwImnuQXRtcq50V-HSxR93tEW72jRnGspakd6CtFX2lOMCzIXQ==\" target=\"_blank\" rel=\"noopener\">https:\/\/www.globenewswire.com\/NewsRoom\/AttachmentNg\/beef1607-0cd4-4462-822a-a14bbcfec66b<\/a><\/p>\n<p><em>AGENCIA EFE S.A.U.,S.M.E. shall not be liable for any information contained in this message and assumes no responsibility towards third parties in relation to its contents, being expressly exempt from any liability that the author may have in relation to the information in question. Agencia EFE reserves the right to distribute the press release on the news wire, or to publish it on EFE Comunica.<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Statement issued by the company (Announcement) Leading auto insurer adopts agentic AI for operations in Mexico following contact center success, with a 150% increase in call volume handled by AI [&hellip;]<\/p>\n","protected":false},"author":198164071,"featured_media":48434,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[125518],"tags":[],"class_list":["post-217245","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-globenewswire-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Qu\u00e1litas scales Agentic AI<\/title>\n<meta name=\"description\" content=\"SoundHound AI and Qu\u00e1litas announced that the insurer has uplevelled its service operations by deploying 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